You may want to try using other FTP software such as the free FileZilla. If your computer cannot connect to that server, then either your FTP software is not working correctly, or something on your computer (probably a firewall or other security software) is blocking all FTP connections. This will show whether the problem is just with the connection to our FTP server or if your computer is having problems connecting to any FTP servers. If that doesn't solve it, try connecting to a completely different public FTP server. If it still doesn’t work, try restarting your computer, Internet modem and router, all of which can have temporary problems with FTP connections. Encryption is not compatible with all firewalls. If it doesn't help, try disabling SSL/TLS encryption in your FTP program if you've enabled it. On a Mac, make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall. If this fixes the problem, consult your firewall's documentation or support to learn how to allow FTP connections with the firewall turned on. The first thing we recommend is turning off any firewall software as a test.
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